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Faq2ANSWERS TO COMMON GO! STORE
QUESTIONS:
Q - "How much is shipping?" or "What is the total cost of the scooter?" A - The total shipping cost is shown on every single items's web page, just below the "add to shopping cart" button. [READ SHIPPING COSTS TO CUSTOMER] We ship anywhere in the continental United States for the same price. This is direct to your door; don't be fooled by scooter stores that say "free shipping" but ship to a terminal miles away from your house. Our shipping costs INCLUDE all residential shippings fees and, in the case of motor scooters, a lift gate. TOTAL COST = ITEM COST + SHIPPING COST. That's it, no hidden fees or other charges. Q - "What is your warranty/return policy?" A - Our warranty is the manufacturer's warreanty; 30 days parts. This means we will pay for any parts needed to fix the scooter during the warranty period. Due to the high cost of shipping, we (like all online scooter stores) do no accept returns and thre are no refunds, except in the rare case of a provable manufacturer's defect. For more on our warranty, please go to our warranty page on the web site- it is the button on the left side that says "Warranty & Shipping" Note we will not accept any returns based on unsatisfactory legal status. Q - How long will it take the scooter to ship? A - While we cannot gaurentee a scoter will arrive by a certain date, especially during the holidays, normal shipping time is 2-5 business days (5-10 business days for motor scooters.) Q - When will the scooter I ordered ship/arrive? A - Your order will be sent to the warehouse immediately (except if paying by check, on check orders we wait 10 days for the check to clear.) As soon as the order ships, the warehouse will email us a tracking number that we will sand along to you so you may track your order/coordinate receipt of the scooter. Q - Is it legal to ride my scooter in the street? A - It is the customer's reponsibility to check with their local DMV as laws vary state to state. Most small scooters may be ridden on sidewalks, most larger (motor scooters) may be rideen in the street, and usually scooters that are 50cc or less do no require a license. All our scooters are DOT and EPA certified. Note we will not accept any returns based on unsatisfactory legal status. Generally all electric scooters are legal and do not reuire any licence (like a bicycle.) Gas scooters are usually considered mopeds. Again, the GO! Store makes no claim about the legality of any item since we ship to all states and all states have different laws. Q - There is no manual, how do I assemble the scooter? A - Most items have a link to an online version of their manual on the item's web page. If not, they can refer to the manual under "Scooter Maintenance" on our website. Q - Is item X in stock? A - Everythi ng on our website is in stock unless specifically stated otherwise. Inventory does change quickly though. We will email you if an item you ordered went out of stock before the order reached the warehouse. Q - Is it safe to give you our card number over the phone? A - Yes, we have security measures in place to prevent any fraudulent use of your card. Q - I have a damaged scooter (missing parts, etc.) What do I do? A - Email the information to us at sales@thegostore and we will supply the customer with instructions for repair. Q - Can I return the scooter? A - No, damaged parts will be replaced. Q - Can I cancel the order? A - Only, if scooter has not yet been shipped. To cancel the scooter once the scooter has be shipped, customer is responsible for return freight and a 15% restocking fee. Q - What is the status of my order? A - We will find out and email you an answer within one working day. Q - What is our warranty? A - Thrity days bumper to bumper parts warranty. On "Motor Scooters", there is also a three months warranty on motor and drive train. For more information, see our warranty page. Q - Do I need a license? A - It varies by state, but generally no, not on the small gas and the electric scooters. Most states considered them "off road" scooters and can be can be ridden anywhere you can ride a bicycle. For "Motor Scooter" category, some states require that you have a motorcycle license and be registered with the state. For more infomation, check with your local DMV. Q - Do I pay taxes on the scooters? A - Not on the smaller gas and electric scooters, Sales taxe on motor scooters are paid when you register the scooter. Q - Do you ship outside the continental USA? A - Not at this time. Q - Are parts readily available for the scooters? A - Yes, parts are available through our wholesalers. They are free during our warranty period and may be ordered with a charge after the warranty period has expired. Q - How long will the current sale continue? A - Indetermined amout of time, as long as the scooter appears on our website. Q - How fast will my scooter go? (also: what is the weight limit, etc.) A - Approximates are found in the stats on our website. Note these are only approximate data as determined by he manufacturer. Q - Can I ship to a different address than the billing address of my credit card? A - Yes, but you must provide that address to your credit card company (call the 800 number on the back of your card to do so.) Q - Can I get a discount? A - If people ask (or you need to do it to get the sale) you may give them a 10% (pre shipping cost) discount by typing "tenpercent" in the "Employee Code (optional)" field during check out. DONT TELL THE CUSTOMERS HOW TO DO THIS! It's just for you to do if someone seems "on-the-fence" about buying. Tell them you can give them a 10% discount if they buy NOW, on the phone. All other questions will be answered by us within one working day by email to sales@thegostore.com please include the customer's name, email address and last four digits of thier order number if they are a current customer. OTHER NOTES:
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